Welcome to gemsbysantosh.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or purchasing from our website, you agree to be bound by these terms. Please read them carefully.

1. About Us

Gems By Santosh is an online e-commerce platform operated by Shree Santosh Gems & Jewellers, based in Udaipur, Rajasthan, India. We specialize in the sale of precious and semi-precious gemstones, gemstone jewelry, and related products.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a legal guardian.

3. Products & Descriptions

• All gemstones and jewelry displayed on the website are natural unless clearly mentioned otherwise.
• Product images are for reference purposes only. Minor variations in color, shape, size, and texture may occur due to lighting, photography, and natural gemstone characteristics.
• Carat weight, size, and dimensions may have slight tolerances.

4. Astrological & Healing Disclaimer

Any astrological, spiritual, or healing benefits mentioned on this website are based on traditional beliefs and literature. Results may vary from person to person. We do not guarantee any specific outcome or result from the use of gemstones or rudraksha.

5. Pricing & Payment

• All prices are listed in Indian Rupees (INR) unless stated otherwise.
• Prices are subject to change without prior notice.
• We accept payments through secure and trusted payment gateways.
• Orders will be processed only after successful payment confirmation.

6. Order Acceptance & Cancellation

• We reserve the right to accept or reject any order at our discretion.
• Orders may be cancelled due to product unavailability, pricing errors, or payment issues.
• Once an order is shipped, it cannot be cancelled.

7. Shipping & Delivery

• Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances.
• Gems By Santosh shall not be liable for delays caused by logistics partners or force majeure events.
• Risk of loss passes to the customer upon delivery.

8. Returns, Refunds & Exchanges

Returns and refunds are governed by our Return & Refund Policy. Certain products such as customized jewelry, energized gemstones, or made-to-order items may not be eligible for return or refund.

9. Certification & Authenticity

Where applicable, gemstones may be accompanied by a laboratory certificate. Certification details, if provided, are mentioned in the product description. Certification charges, if any, are clearly stated.

10. Intellectual Property

All content on this website including text, images, logos, designs, and graphics is the intellectual property of Gems By Santosh and may not be copied, reproduced, or distributed without prior written consent.

11. User Responsibilities

• You agree not to misuse the website or engage in fraudulent activities.
• You are responsible for providing accurate and complete information during checkout.
• Any misuse of the website may result in termination of access.

12. Limitation of Liability

Gems By Santosh shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Udaipur, Rajasthan.

14. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

15. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

Email: support@gemsbysantosh.com
Phone: +91 94131 74737

Last updated: 05 February 2026